Managed Help Desk Services

remoteAssistanceBITS offers our clients a fixed rate plan for the complete management and support of your organization’s IT needs. BITS also brings to the table unique business advantages for our clients, such as: monthly reporting of your systems; a strategic road map to help you budget for the future; full documentation of your IT infrastructure including licensing, hardware and software procurement; and third party vendor management.

Remote Computer Support

With our Managed Help Desk Services we are always available when you need us. For the home user that just needs help connecting to the internet or the business owner needing someone to support his employees, we are there for you. Just call us and we will assist you with your technical issues. If you are looking to have the advantages of technical support available without the need for full time on-site tech support we have the right solution for you. We also provide supplemental IT services and temporary coverage when your In-house technical support team is away or too busy.

Whether it’s computer support, implementation of cloud computing applications, server management, network installation and updates or telecommunications, we provide a full-time staff that understands the importance of efficiency, security and the crucial role that budgets play in company IT decisions. Contact us today and see how we can help you with your specific IT needs.

PC / Laptop Management

  • 24/7 Helpdesk Support
  • Unlimited Phone Support
  • Unlimited Nationwide On-site Management
  • Unlimited Remote Control Support
  • Unlimited PC imaging and recovery
  • Microsoft Application Support
  • Online Asset Management
  • Online Ticket / Case Management
  • Online License Management
  • Desktop Optimization and Management
  • User VPN Client Management
  • SSL VPN Management
  • Anti-virus Management
  • Patch Management
  • On-site Data Backup and Recovery
  • Off-site Data Backup and Recovery
  • Remote Desktop Connection Management
  • PC and Printer setup
  • Desktop Optimization & Management
  • Spy-ware / Ad-ware Protection & Removal
  • Emergency After Hours Support

Server Management

  • 24/7 Support
  • Unlimited Phone Support
  • Unlimited Nationwide On-site Management
  • Unlimited Remote Control Support
  • Unlimited Server imaging and recovery
  • Emergency After Hours Support
  • Microsoft Platform Support
  • Linux / Unix Platform Support
  • Microsoft Virtualization Platform Support
  • VMware Platform Support
  • Citrix Platform Support
  • Microsoft Application Support
  • Microsoft Domain Server Administration
  • Microsoft SharePoint Server Administration
  • Microsoft Exchange Server Management
  • Third Party / Hosted Email Management
  • Microsoft SQL Server Management
  • MySQL Server Management
  • Security Group Management
  • Server File Sharing Management
  • Log File Management
  • Server Application Support
  • Online Server Asset Management
  • Online Ticket / Case Management
  • Server Optimization and Management
  • Third party Software Liaison
  • Online Server License Management
  • Server / Network Security Management
  • Disk Drive Space Management
  • Centralized Anti-virus Management
  • On-site Data Backup and Recovery
  • Off-site Data Backup and Recovery
  • Network Printer / Scanner Management
  • Server Patch Management
  • Server Service Monitoring and Alerting

Network Management

  • 24/7 Support
  • Unlimited Phone Support
  • Unlimited Nationwide On-site Management
  • Unlimited Remote Control Support
  • Online Ticket / Case Management
  • Emergency After Hours Support
  • Router / Modem Management
  • Firewall Management
  • Intrusion Detection System (IDS) Management
  • Network Switch Management
  • Wireless Access Point Management
  • Internet Domain Management
  • Redundant Router Management
  • Redundant Firewall Management
  • ISP Liaison Support
  • Telephone Company Liaison Support
  • Network Device Patch Management
  • User VPN Management
  • Site to Site VPN Management
  • SSL VPN Management
  • Remote Desktop VPN Management
  • SYSLOG Management
  • DNS Management

Proudly Serving

Washington DC, Northern Virginia and surrounding areas including: Tysons Corner, Reston, Herndon, Fairfax, Manassas, Vienna, Crystal City, Centerville, Sterling, Ashburn and most of the rt66 and I-95 corridor.

Our Partners

Technology News


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Testimonials

BITS has always kept our systems up and running. They always solve our issues in a timely manner. They truly understand their customers needs.
Chris DobbinsCOOPacific Stock Transfer CompanyLas Vegas, NV
Its more than IT... it's the sucess of your company.